Now accepting
card payments.
Order with a credit or debit card, or use express checkout. FPS bank transfer is also available.
Choose how you pay
Pay by card in three steps.
Choose card payment at checkout. If you order by card, you do not need to make a separate FPS transfer.
Check your items and delivery details
Review quantities and discounts, then enter the recipient’s name, phone number and delivery address. A contactable recipient phone number is required.
Enter your card details
Select credit card payment at checkout and enter the card number, expiry date, security code and any requested billing information.
Complete authentication and check your order
Follow any authentication requested by your card issuer. Check the order confirmation page and keep your order number.
We review your order after card authorization. A pending authorization may appear in your card app before the final charge is reflected, depending on order review and your card issuer’s processing.
Use your familiar express checkout.
When Shop Pay, Apple Pay or Google Pay appears at checkout, you can select it to continue.
Availability depends on your device, browser, account and saved payment methods. If no button appears, enter your card details directly at checkout.
Prefer a bank transfer? Choose FPS.
This path is for orders placed with “Bank Deposit” at checkout. After placing your order, follow the payment instructions on your own order page.
Place your order
Choose Bank Deposit and complete the order. Check your order number and final payment amount.
Transfer in your bank app
Use the FPS QR code on your own order page and enter the full order number in Message to payee.
Payment confirmation
Keep the transfer receipt. PRIME mart checks the transfer and order number before updating the order.
Detailed FPS instructions for phone and PC
Using one phone
On your order confirmation page, tap “Pay from my phone”. Use “Save · Share QR” to save the QR to your photos. Copy your order number last, then load the saved QR through the FPS or QR scanner in your bank app. Paste the full order number into Message to payee and check the recipient and amount before transferring.
Ordering on a PC
Keep your order’s FPS QR code open on the computer and scan it with your phone’s bank app. Check the recipient and final payment amount, then enter the full order number in Message to payee before transferring.
If you have already transferred, do not send another payment. Send your order number and transfer receipt to us on WhatsApp so we can help confirm it.
Know what happens after ordering.
Cards & express checkout
Check your order confirmation and your card issuer’s authorization or charge record. No additional bank transfer is needed for an order placed by card.
FPS bank transfer
Placing an order does not complete payment. Transfer in your bank app, then PRIME mart confirms receipt.
Check your final total before paying.
- Minimum purchase
- HK$150
- Merchandise before discounts
- Free delivery
- HK$399 or more
- Merchandise after discounts
- Delivery fee
- HK$55
- Below HK$399 after discounts
The final total is merchandise after discounts plus delivery. Delivery fees do not count towards the minimum purchase. The maximum delivery weight is 20kg per order, with no separate cold-packaging fee.
Questions while paying
Do I also need to transfer with FPS after paying by card?
No. Orders placed using cards or express checkout do not need an FPS transfer. Use FPS only when you selected Bank Deposit as the payment method.
My card is declined or authentication will not finish.
Check your card details, expiry date, available limit and online payment eligibility, and complete issuer authentication. Before retrying, check whether an order already exists on the confirmation page or in your order history. If the problem continues, contact your card issuer or use another payment method.
Why do I see a pending authorization or hold?
Card authorization can be separate from the final charge. How a pending amount appears and when it is released depend on your card issuer. Contact us with your order number if you suspect a duplicate charge.
What if an item is unavailable or my order is cancelled?
After reviewing the order, we adjust the final charge or arrange a refund to the original payment method as appropriate. When the update appears depends on the payment process and card issuer.
Why can’t I see Apple Pay or Google Pay?
Availability varies by device, browser, account and saved cards. Choose an express checkout option that appears, or enter your card details directly.
I forgot my order number in the FPS transfer.
Do not send another payment. Send your order number and transfer receipt to us on WhatsApp so we can help confirm it.
Need a hand with payment?
Share your order number and the error message so we can help you more quickly.